Client Identity Verification (KYC)

Banks are required by Act No. 253/2008 to identify and verify the identity of their clients - the KYC process. How to proceed correctly to make this verification as quick and convenient as possible?

Your identity must be verified first in order to continue the card issuance process. Please follow the instructions below. As our client, you have two options for completing the KYC process:

1) Let your identity be verified at Czech POINT or at a notary.

If you decided for this option please download the Aplication form for identity verification (KYC). You can find this form at buttom below. Print it and fill in carefully and legibly all document items that concerns you. With the completed form visit Czech POINT or your notary and have your identity verified. (Rate for verification at Czech POINT according to the current state administration price list, rates for the provided notary services are set by a price list according to the law.). The completed and verified document should be sent to the following address:
Paynovatio a.s.
Back Office
Smrčkova 2485/4
180 00 Praha 8 Czech republic
Download Form

2) Verify your identity with Paynovatio sales representative.

If you decided for this option please use the on-line contact form at buttom below and ask for a meeting with a Paynovatio sales representative. In case of any difficulties, you can also simply send your request via e-mail to service@paynovatio.eu, as the subject of an e-mail message provide "Request for identity verification (KYC)" to speed up the processing of your request. Give us please the preferred way of contact, whether you want our sales representative to contact you by phone or e-mail. Do not forget to include an appropriate contact information! Our sales representative will contact you within the next three business days and arrange a meeting with you to complete the process of verification of your identity. This form of identity verification is free of charge.
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